We offer a 7 days return policy from the date you receive your products. We will gladly exchange your purchase or credit/refund your order less shipping charges by your original purchase method. All shipping charges are non-refundable and are the responsibility of the customer (both on shipping the products to the customer and shipping the products back from the customer) unless we made a mistake in processing your order. We do not offer Free Shipping and Handling for returned orders. After 7 days but not more than 90 days from the date you receive your products we offer a store credit for returns. If you would like to return or exchange an item email us at info@sartin.com and request authorization to return the product(s). International shipments are not returnable.